Savoir-faire artisan, de père en fils.

FREQUENTLY ASKED QUESTIONS
PRODUCTS 
Where do your products come from?

We offer a vast selection of high-quality products, with an emphasis on:
1. Products from Quebec farms;
2. Canadian fish as well as a wide variety of wild-caught fish;
3. Seafood caught in cold Canadian waters.

Our products are approved by Fisheries and Oceans Canada and the Canadian Food Inspection Agency.




 

What ingredients do you use?

We prioritize quality and the ingredients used in our recipes are carefully selected. Our products are made without preservatives, colorings or additives, and with a minimal amount of sea salt.

What precautions should I take in case of an allergy? 

We invite you to consult the list of ingredients contained in our products. We cannot guarantee any products against food allergies or intolerances. 

Are any of your products gluten-free?

To obtain a list of our gluten-free products we suggest you contact our customer service team, who will be pleased to assist you. Please note that we do not have gluten-free certification for any of the ingredients used in our recipes.

Where are your products prepared?

Our prepared meals and pastries are crafted in our kitchens in the Laurentians. The top-quality meats and fresh fish delivered to us weekly are completely defatted by our team.

What should I do if the vacuum packaging is broken?

We recommend that you consume the portion with the broken packaging before any portions in the box with intact packaging.If the product does not require thawing before cooking, we suggest you simply consume it before any portions with intact packaging.If the product’s thawing method involves submerging the packaging in water, we recommend you thaw it in the refrigerator instead.

 

 

How should I thaw your products?

Some of our products must be thawed before cooking or consuming. Thawing instructions, including the required time, are provided with each product. One of the many advantages of vacuum packaging is that the thawing time is quite short, which is a great time-saver in your day-to-day or when you’re entertaining. You simply need to immerse the packaged product in water until it is thawed.

What is the cooking method for your products?

Each prepared product includes cooking instructions for your preferred method (stovetop, oven, BBQ and, on occasion, microwave). Please refer to the cooking method included with the product, or to the Cooking Method tab of the product page on our website.

What is the difference between a frozen product and a quick-frozen product?

Quick-freezing is a process that combines speed and very low temperatures in order to protect the cells of a product. The quality of the product is thus fully preserved.

Do your frozen products have the same quality as fresh products?

Absolutely. The quick-freezing process ensures that the nutritional properties of each product are preserved. In addition, vacuum packaging prevents any contact with the air, which would impact the integrity of the product.

What is the shelf life of your vacuum-packed products?

If your products are stored in optimal conditions:
Vegetables: 1 to 2 years
Fish: 1 year
Pork: 1 to 2 years
Chicken and beef: 1 to 2 years
Soup, stir-fries and sauces: 1 to 2 years

   



   

   

 


My freezer has thawed (due to a power outage or other). What should I do?


1. If a product is partially defrosted but the surface is covered in frost:
As long as the center of the product is still hard, it can be refrozen.

2. If a raw product and is thawed and the temperature remained below 4°C:
These products should be cooked immediately for quick consumption, or they can be refrozen after cooking.

3. If it’s a perishable product that is completely thawed and the temperature is above 4°C:
These products should be discarded.
Perishable foods include meat, poultry, fish and seafood, dairy products, eggs and prepared meals that contain these ingredients, whether raw or cooked. 


 


 

 PURCHASING 
How can I purchase your products?

 

Several options are available to you:

1. Use our online ordering service for home delivery or pickup at our store.
2. Visit our store located in the Laurentians and take advantage of our consultation service.
3. Contact our customer service and we will guide you through the web ordering process, or you can place your order directly with us over the phone: 819-321-2225



How do I pay for my order?

 

Once your order is confirmed on our website, you will be directed to the payment stage. You will then be able to enter your credit card information.

When your order has been prepared and the amount of your invoice has been confirmed (after verifying the weight of certain items sold by price per kg), we will process the payment of the invoice using the credit card number provided.

You may also pay by credit card, debit card or cash upon receipt of your order if it is being delivered to your home, or directly in store when picking up your order. 

 

How do I modify or cancel my order after it has been confirmed?

Please contact our customer service team at 819-321-2225 and they'll be happy to assist you.

Can my invoice total differ from the estimated total?

 The amount of your invoice may vary depending on:
The weight of a product sold at a price per kg (the price indicated is for information purposes and varies slightly depending on the weight of the item);
Unavailability of a chosen product.

 

 

DELIVERY
Is there a minimum order required to qualify for delivery?

 The amount of your order must be $225+ in order to qualify for our delivery service. For lesser orders, we invite you to visit our store in the Laurentians.

For orders between $225 and $400, the applicable delivery fee is $25 (please see the delivery areas on our website to ensure that your city is served by our delivery service).
For orders over $400, the applicable delivery fee is $10 (please see the delivery areas on our website to ensure that your city is served by our delivery service, otherwise additional delivery charges apply).

 


What regions are covered by your home delivery service?

Our delivery service covers a large territory in Quebec. To check if your city is eligible, please see the delivery areas on our website.

In the event that your city is not covered by our delivery service, delivery can be arranged via DICOM using a cooler and dry ice system, in Quebec, Ontario and New Brunswick (minimum order of $400; additional charges apply). 

 




What’s the delay from order confirmation to delivery?

Please refer to the map of delivery areas displayed on our website. The majority of orders are delivered within a week. You can take advantage of our delivery service by appointment. For your convenience, orders are usually delivered in the evening.

YOUR ACCOUNT
Having trouble logging into your account?

Please verify that you are using the correct login information. Next, we suggest you reset your password by clicking on “forgot password”.If you are still unable to log in after this change, please contact our customer service team so that they can assist you.

 


ENVIRONMENT
What should I do with the cardboard boxes your products come in?

The boxes our products come in are fully recyclable. If you would like to return the empty boxes to your delivery person or directly to our store in the Laurentians, we will reuse them in order to maximize their life cycle.


What should I do with the vacuum packaging your products come in?

In order to facilitate recycling of the packaging, we suggest that you wash it and keep it separate from your other items intended for recycling.


NEED HELP?
Contact our customer service team by calling 1-888-886-4919 or
819-321-2225, or by completing the form in the Contact section.